Please be aware that these policies may change at any time without advanced notice, though we will notify you of changes. If you have any questions, comments, or concerns with any of our policies, please contact us. We are happy to explain the reasons for any of our policies.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. Refunds only apply to the money-back guarantee.
There are no refunds on domain name registrations, dedicated servers, colocation services, service add-ons, software licenses, setup fees, administrative fees, account credit balance, support or install fees. Account renewals and recurring payments after the money-back guarantee are non-refundable. We will not refund accounts that do not cancel before their next due date. Meaning, while canceling, your last payment made prior to canceling will not be refunded. The client may request a cancellation date that matches the service end date.
All new Web Hosting accounts are covered by 45 days Money Back Guarantee. If you become dissatisfied with our services at any point within the first 45 days of holding an active account, we will issue a full refund of your money unless otherwise specified at, or prior to, the time of purchase.
* Money-Back Guarantee isn’t valid for clients who violate any of our Service Policies. We have all the right to decline a refund when you are in violation.
All new Reseller Web Hosting accounts are covered by 30 days Money Back Guarantee. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will issue a full refund of your money unless otherwise specified at, or prior to, the time of purchase.
* Money-Back Guarantee isn’t valid for clients who violate any of our Service Policies. We have all the right to decline a refund when you are in violation.
* Money-Back Guarantee isn’t valid for clients who open more than 2 technical support requests during the period of first 30 days (service functionality troubleshooting requests are not counted).
All new Linux or Windows Virtual Private Servers (VPS) are covered by 14 days Money Back Guarantee. If you become dissatisfied with our services at any point within the first 14 days of holding an active account, we will issue a full refund of your money unless otherwise specified at, or prior to, the time of purchase.
* Money-Back Guarantee isn’t valid for clients who violate any of our Service Policies. We have all the right to decline a refund when you are in violation.
* Only basic VPS fee is refundable. Add-ons like additional IP’s, Licenses, etc. are not subject to refund.
* Money-Back Guarantee isn’t valid for clients who open more than 2 technical support requests during the period of first 30 days (service functionality troubleshooting requests are not counted).
Due nature of services, Dedicated Servers or Colocation services fees are not refundable unless otherwise specified at, or prior to, the time of purchase.
Due nature of services, Domain names registration or SSL Certificates services fees are not refundable unless otherwise specified at, or prior to, the time of purchase.
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