At AltusHost we take great pride in delighting our customers. Please review our Refund Policy.

Shared / Reseller Hosting Accounts

1.) All new Shared & Reseller Hosting Accounts are covered by a 30 day money back guarantee. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will issue a 100% refund of your money unless otherwise specified at, or prior to, the time of purchase.
2.) Your web hosting account will renew on a monthly basis. Refunds for web hosting account renewals will be granted to customers who request a cancellation of their service, in writing, no later than 5 days after the renewal date. No exceptions will be made to this policy.
3.) Accounts cancelled/terminated by AltusHost do not qualify for the 30 day money back guarantee. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Dedicated Servers / VPS

1.) Setup fees and the first month's fee are non-refundable.
2.) On dedicated servers or virtual private servers no full refund will be honored, the 30 day money back guarantee does not apply. We reserve the right to refund a prorated amount or no refund at all.

Domain Names

1.) All domain names sales are made final at the time of purchase. You are the sole owner of any domain names registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.
2.) Changes to registered domain names (incorrect spelling, etc..) cannot be made once the domain has been purchased with a domain registry. It is very important that you verify the spelling of your domain name and it is recommended that you have someone else read it as well to ensure it is exactly as expected.
3.) Domain Name Renewals - Domain Name renewals are billed automatically on the schedule agreed to in the contract. They will renew automatically until you write in and cancel the renewal of you domain name. Keep in mind that domain names are on a minimum of an annual plan.

Accounts cancelled/terminated by AltusHost for violating our Service Policies do not qualify for the 30 day money back guarantee. For example, if your account is cancelled due to spamming, phishing, fraud you will not be given any refund.

To receive a full refund you must let us know why you are not satisfied. This collation of information is used to improve and provide the highest quality service possible for our present and future customers. To receive a full refund, e-mail our billing department or submit a cancellation request from your client area. Any cancellation request will be effective upon receipt.